Talk to us
Contact
One address, a person on the other end, two working days. Below is how to make sure a message lands in the right place first time.
[email protected]
Questions about the formula, the printed amounts, how to take it, whether it suits you, the guides, or how the sixty day window works all reach a person at that address. We answer inside two working days and usually sooner.
Tell us as much as you are comfortable sharing. A message saying which pack you bought, roughly when, and what you are actually trying to find out gets a useful answer immediately rather than three emails later.
Which Questions Come Here
And which ones the checkout answers faster. Choosing correctly saves you a day.
About the formula
Amounts, forms, allergens, and whether something on the panel interacts with what you already take. We will not diagnose anything, and for medication questions a pharmacist will always beat us.
About a parcel in transit
Where it is, changing an address, a missing jar, a crushed box. The checkout that took your order is faster than we are, because your order number and payment live there.
About a refund
Start with the checkout, to get a return authorisation before anything is posted. If you are not sure which route that is, write to us and we will point you at it.
About the guides
They arrive by email within minutes of a three or six jar order. Check spam first, then send us the name on the order and we will resend them by hand.
Feedback, including the bad kind
Two of the nine messages on our feedback page are unfavourable and both arrived exactly this way.
Press, stockists, partnerships
Same address. Say who you are and what you are working on and it will reach the right desk.
What We Cannot Do From An Inbox
We cannot tell you whether this product is safe for you personally, whether it will interact with your prescription, or what is causing a change in your skin or hair. Not from reluctance, but because answering those without your history in front of us would be worse than saying nothing.
Those belong with your doctor or pharmacist, who can see the whole picture. What we can give you is exactly what is in the jar and at what amount, which is the information they will ask for. Take the panel to the appointment.
Response Times, Honestly
Two working days is the target and we hit it most weeks. Mondays are slowest, the first week of a month is busier than the rest, and public holidays push everything back a day. If four working days pass with nothing, send it again — spam filters eat one occasionally in both directions.
The Details
| Website | shop-gelagen.com |
|---|---|
| Support address | [email protected] |
| Answer time | Two working days |
| Orders, refunds, tracking | Handled by the official checkout under its own terms |
| Legal | Privacy, Terms, Disclaimer |
| Page updated | 2026-09-16 |
This is not a medical service. If you are reacting to anything, stop taking it and contact a clinician. If it is severe — swelling of the face or throat, difficulty breathing — call your local emergency number rather than emailing anybody.